1. Quality of Cleaning Drops as Time Goes On
No Accountability
Cleaners start off strong because they want the hours. But as time goes on, without accountability, their cleaning gets lazy. Simple tasks get overlooked because there is no accountability.
Cleaners Rotate
Whenever a new cleaner comes into your building, tasks are only verbally passed down to new cleaners. Without mobile checklists, the new cleaners struggle to do every task needed
Lack of Training
If your cleaning company generates more complaints than compliments, it might be time to look elsewhere. Without video and picture training for the new cleaners, you’re bound to have more issues than you want.
The Solution
Cleaning Tasks
Our cleaners are required to complete every item on the checklist before they clock out.
Inspection Score
We perform inspections every few weeks and you can see the reports and let us know if there is anything they need to improve on.
Message Us
You have a client portal where you can message your Account Manager directly if you need anything.
2. Lack of Communication
Who Do You Know?
Do you have a good relationship with your Account Manager? Do they check in with you every week or two? Do they actually listen to you? Relationships are super important if you want your cleaning to stay up to par.
Who You Gonna Call?
No, not ghostbusters. Most janitorial companies rarely communicate with their clients, and the only time you communicate with them is when there are issues. (honestly, that’s not a great relationship).
Complain
If you have to complain about the same thing over and over again, you should switch companies. Plain and simple. We get it… issues happen. But you shouldn’t have to complain about them more than once.
The Solution
Direct Chat Support
You have a client portal where you can chat with your Account Manager and pass messages down to your cleaners directly.
Submit Issue Tickets
Mistakes can happen. But you’ll have a place to submit any problems that need to be resolved and view photos when their complete.
In The Loop
Get notified when an inspection is done, or an issues gets resolved. Always be in the loop. Always be heard.
3. Paying Too Much... or Not Paying Enough
Are You Getting a Good Deal?
The “good deal” you’re getting only allows your janitorial company to hire “average” cleaners. It’s great to save some money. But when your building isn’t getting cleaned the way you’d like it, is it really worth it?
Kitchen or Medical Practice?
Kitchen cleaners (or medical cleaners) demand higher wages. Most janitorial companies do not hire kitchen/medical specific cleaners. They just roll over their existing office staff and try to teach them how to clean your building.
Overpaying
Just because you’ve had the same company and payment from them, doesn’t mean you shouldn’t get another bid to stay competitive. Let us take a look at your cleaning schedule and how much you’re paying. If we can do the same and save you more money, your CFO will love you.
The Solution
Specific Cleaners
We only hire specific cleaners for your location. We don’t use office janitorial cleaners and expect them to clean your kitchen.
Tasks For Inspections
We customize our inspections for each location. That way we do what you want instead of what we think you need.
Treated Fairly
We don’t pride ourselves on giving you a “good deal”, we pride ourselves on doing exactly what you need at a fair price.