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You Ask. We Answer.
Am I locked into a contract?
No. Contracts are for companies who don’t let their cleaning earn your business. We earn your business each and every month.
What makes you different than other janitorial companies?
Technology. People. Those two things shape our entire business. Technology gives us insights into the cleanliness of your business, what is getting done, what is getting overlooked, and how quickly we resolve issues. But more importantly than that are the people who manage the technology. Without our cleaners and Account Managers we would be nothing.
Why switch to CitiClean Services?
There can be a number of reasons why you may think about switching. If you’ve had complaints from office staff, unresolved issues that seem to fall on deaf ears, paying too much, inconsistent cleaning, cleaning going downhill as time goes on… you might want to look into switching.
How can you guarantee cleaning won't get worse as time goes on?
We hold our cleaners accountable to what we promised we said we were going to do when. we gave you a bid. Each task is put into our mobile app and cleaners must check off each item before clocking out.
How do I contact you if there's an issue?
We have a mobile app you have access to where you can message your Account Manager directly and submit Issue Tickets that go directly to the cleaners. So the next time cleaners clock-in to your location, they’ll see the ticket and cannot clock-out until they complete it and submit photos of completion.
Am I paying too much for my cleaning service?
Maybe. But until we see what services are being offered (or what is actually being done each night) we don’t know. Schedule a time for one of our Account Manager’s to look at your bid and we will do everything we can to either beat it, or offer more services at the same price. Up to you.